Governed by applicable United States Commercial Laws and FTC guidelines — 16 C.F.R. Part 239.
01. Overview
chgroupmedia is committed to delivering high-quality digital services and ensuring client satisfaction. Because our services are bespoke, creative, and time-intensive, this policy reflects the realities of professional services under United States law. All refund requests are handled fairly and transparently in accordance with this policy.
Please read this policy carefully before engaging our services. For questions, contact billing@chgroupmedia.com.
02. No Statutory Cooling-Off Period
As we provide bespoke professional services that are specifically tailored to each client, there is no statutory "cooling-off" period once an agreement is signed and work has been authorized to begin. All sales are final once the project has commenced, except as expressly stated in this policy.
This policy is consistent with FTC guidelines under 16 C.F.R. Part 239 regarding the disclosure of refund policies for services where work commences immediately upon contract execution.
03. Deposits
All projects require a 50% deposit prior to commencement of work. This deposit covers initial planning, discovery, research, resource allocation, tooling setup, and early deliverables.
Non-Refundable Status: Once work has commenced, the 50% deposit is non-refundable. This compensates for the time, resources, and opportunity cost allocated exclusively to your project from the date work begins.
Exception: If chgroupmedia fails to begin work within the agreed start date (or within 14 days of deposit receipt where no start date is specified) due to reasons within our control, you may request a full refund of the deposit within 7 days of that date.
04. Project Cancellation
If you choose to cancel a project after work has begun, the following applies:
- You will be charged for all work completed up to the cancellation date. Where the project is milestone-based, charges are assessed by reference to milestones completed.
- If the work completed exceeds the value of your deposit, you will receive an invoice for the outstanding balance, payable within 14 days.
- If the deposit exceeds the value of work completed, a partial refund of the difference will be issued within 30 days of cancellation.
- No refunds will be issued if the project is 75% or more complete at the time of cancellation, as assessed against the SOW milestones or deliverables list.
05. Revision & Satisfaction Policy
Every project proposal specifies the number of included revision rounds (a minimum of 2 rounds is included in all engagements). If you are dissatisfied with a deliverable, you must raise concerns in writing within 14 days of delivery.
Refunds will not be issued on the basis of:
- Subjective preference changes after a deliverable has been reviewed and approved by you in writing.
- Requests for changes that fall outside the originally agreed scope (these are handled as change requests).
- Dissatisfaction raised after the 14-day review window has passed without written objection.
06. Retainer & Ongoing Services
For monthly retainer agreements (e.g., SEO, AI marketing, maintenance):
- Retainers are billed monthly in advance on the same calendar date each month.
- You may cancel with 30 days' written notice; services will continue through the end of the paid billing period.
- No partial-month refunds will be issued once a billing period has commenced.
07. Chargebacks & Payment Disputes
You agree to contact chgroupmedia at billing@chgroupmedia.com before initiating any chargeback or payment dispute with your card issuer, bank, or payment platform. We commit to acknowledging all billing disputes within 5 business days.
Initiating a chargeback without first attempting resolution with chgroupmedia in good faith may be treated as a breach of the Terms of Service.
08. Exceptional Circumstances
Refunds outside the above terms may be considered at chgroupmedia's reasonable discretion in cases where:
- chgroupmedia fails to deliver agreed services due to our own material breach of contract (e.g., failure to deliver a core project deliverable within 30 days of the agreed deadline).
- A project is abandoned by chgroupmedia without justifiable cause (ceasing all substantive work for 21 or more consecutive days).
09. How to Request a Refund
To initiate a refund request, contact us at:
- Email: billing@chgroupmedia.com
- Subject line: Refund Request — [Your Project Name]
Include: your full name, company name, project details, invoice number(s), and the reason for your request. We will acknowledge your request within 5 business days and aim to provide a resolution within 15 business days.
10. Contact Us
- Email: billing@chgroupmedia.com
- Legal: legal@chgroupmedia.com
- Address: chgroupmedia, 17 Burston St # 1 Hempstead, NY 11550